RETURN, EXCHANGE AND REPAIR POLICY

RETURNS

We are happy to offer a 14-day return policy for unused and unworn items that still have the tag attached. We do not offer refunds/credit notes on Personalized items, Sale Items, and Free Gifts unless there is a product defect.

To process a return/exchange, please follow these simple steps:

  1. Keep all items (INCLUDING the invoice) in a package and address it to the following: Chandrani Pearls Pvt. Ltd., 2016 Rajdanga Main Road, Block GA88, Kolkata 700107, West Bengal

  2. Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.

  3. Email us at info@chandranipearls.net with images of the products with packaging and tags to schedule a return pick up.


Please note the following important processes, once you have initiated a return pick-up:

  1. Subsequent to us approving the return pick up based on the images you have shared, your package will be picked up by our courier partner within 7-10 business days (Not including Sunday). In certain cases, a pickup fee may apply.

  2. A pickup will be done once (which includes 3 attempts by the delivery partner). Incase the pickup is cancelled by the customer, additional charge will be levied for initiating pickup again

  3. COD Orders: Once the item is received by us, we will refund the amount of that item as STORE CREDIT in your account. The coupon code and store credit will be valid for 1 year from the date of its issuance and can be used to shop for any item on the website. PLEASE NOTE: that while Store Credit can be used partially, your coupon code must be used all at once.

  4. Prepaid Orders: Once the item is received by us, we will either refund the amount of that item via the initial payment mode (Credit Card, Debit Card, or Bank account) within 3-5 business days or offer store credit into your account, as per the customer’s choice.

  5. Please allow at least 12-15 business days for the entire return process to be completed.


WARRANTY

Currently, we provide a 6 month warranty on personalized name products. If your product fades within 6 months of purchase, we will replace it for you free of charge. You can email our customer service at info@chandranipearls.net to get your product replated.

EXCHANGES

You can exchange an item purchased on www.chandranipearls.net with the same item or another item, however, all exchanges are subject to stock availability.

CANCELLATIONS

We only accept cancellations within 12 hours from the time that the order is placed. To cancel an order, please contact us by sending an email at info@chandranipearls.netinfo@chandranipearls.net with your order number within 12 hours.